Our recommendations

We recommend that Auckland Transport:

1. more clearly describe the difference planned actions will make to its goals for public transport reliability and safety, how it will monitor the progress of those actions, and how it will mitigate risks to achieving these goals;
2. develop criteria to determine when it will review its responses to disruptions, and define how it will use what it learns from those reviews to inform ongoing improvements;
3. improve processes for managing unplanned disruptions to services, including for school bus services, and consider ways to better inform the public about unplanned disruptions;
4. review the information it holds about passengers' experiences to help inform service improvements and improve performance reporting (to allow the public, Auckland Council, and others to better understand how reliable public transport is in Auckland); and
5. increase the accessibility of information available to the public about how Auckland's public transport services are performing.