Media kit https://www.oag.parliament.nz/2020/acc-case-management/media-kit https://www.oag.parliament.nz/@@site-logo/logo.png Media kit ACC case management cover page Figure 1 The different types of support the four Recovery teams provide Figure 2 ACC case-managed claims – Claims numbers and allocation percentages by Recovery team, as at 25 August 2020 Figure 3 Comparing claimant experience results under NGCM and overall results across all cases Figure 4 Ratio of NGCM complaints monitored through the key customer feedback channel to active claims and of the previous case management model Figure 5 Claimant experience measures that are publicly reported