Our recommendations

Auckland Council: Working to provide customer-centred services online.
  1. review its framework for the governance and accountability of programmes and projects that contribute to achieving customer-friendly services;
  2. provide all governance groups with reports that are accurate, enable progress to be tracked over time, and enable the people who govern projects to maintain effective oversight of risks and issues; and
  3. review its monitoring and reporting on progress towards achieving the financial and non-financial benefits from projects and how projects contribute towards achieving all of the objectives of the customer-friendly services focus area.