Appendix: The New Zealand Customs Service's revenue collection performance measures
New Zealand Customs Service: Collecting customs revenue.
We have reproduced the Service’s performance measures for customs revenue collection below. These measures are from the Service’s Statement of Service Performance in its annual report for the year ended 30 June 2006.
| Row | Output class for reporting performance | Type of measure | Measure | Standard to be achieved |
|---|---|---|---|---|
| 1. | Clearance of import, export and excise transactions | Quantity | Import, including mail, transactions processed | 47.4-52.8 million |
| 2. | Clearance of import, export and excise transactions | Quantity | Excise returns | 4588-5070 |
| 3. | Clearance of import, export and excise transactions | Quantity | Revenue audits undertaken | 443-541 |
| 4. | Clearance of import, export and excise transactions | Quality | Import and export transactions (other than those referred for compliance checks) processed (including assessment against business rules and intelligence alerts) within agreed timeframes | Minimum 95% |
| 5. | Clearance of import, export and excise transactions | Quality | Revenue leakage prevented as a result of compliance checking | $15 million |
| 6. | Revenue collection, accounting and debt management | Quantity | Crown revenue collected | $8.2 billion |
| 7. | Revenue collection, accounting and debt management | Quantity | Value of payments made: refunds/drawbacks | $31 million |
| 8. | Revenue collection, accounting and debt management | Quantity | New applications Deferred Payment and Credit Facility for Broker accounts processed | 550-700 |
| 9. | Revenue collection, accounting and debt management | Quality | Professional, best practice credit management that complies with Customs’ Credit Control and Debt Management policies and procedures and is consistent with the Customs and Excise Act 1996 and related commercial legislation, e.g. the Companies Act 1993 | Yes |
| 10. | Revenue collection, accounting and debt management | Quality | Effective and timely management of debt, with aged debt profiles to be trending downwards in volume and in $’s outstanding, and debt write-offs to be no more than 0.01% of total Crown customs revenue collected | Yes |
| 11. | Revenue collection, accounting and debt management | Quality | Continued cost-efficient collection of $8.205 billion Crown Customs revenue within the output class funding allocated | Yes |
| 12. | Technical advisory services | Quantity | Binding rulings given | 260 |
| 13. | Technical advisory services | Quantity | Rulings taken to appeal sustained | Minimum 60% |
| 14. | Technical advisory services | Quantity | Classification and concession rulings and export classification opinions will be issued within 20 working days of lodgement of all necessary information | Minimum 90% |