A list of reports, articles, or published letters that relate to Auckland.
Inquiry into aspects of Auckland Council’s Westgate/Massey North town centre project

January 2017: We looked into specific aspects of Auckland Council’s project to develop a new town centre in Massey North. One of the concerns raised with us was about the lack of transparency, in particular being unable to access information about the project. In our view, Auckland Council could have made more information about this development available. It is important that local authorities strike the right balance between balancing commercial sensitivity, maintaining legal privilege as appropriate and being open with ratepayers and elected officials. Such openness allows public discussion and debate, and is essential to supporting public sector accountability. This exercise has highlighted once again the importance not just of making good decisions but also of being able to show that good decisions have been made.

Auckland Council: How it deals with complaints

August 2016: As part of our periodic reviews of the Council's service performance, we audited the Council's complaints-handling process. Overall, the Council has a focus on resolving complaints, and most are dealt with in a timely manner. But it could do better in some aspects – in particular, collecting information from the complainant's perspective.

Reviewing aspects of the Auckland Manukau Eastern Transport Initiative

October 2015: Progress with technical aspects – such as reaching design solutions, developing procurement options, and budget management – has been strong. But Auckland Transport needs to improve the focus on relationships with stakeholders, contractor performance, and the benefits delivered to date, as part of the monitoring and reporting. We made 12 recommendations to help Auckland Transport strengthen AMETI’s governance, accountability, and programme management arrangements.

Auckland Council: How it deals with building consents

April 2015: Overall, Auckland Council is performing its responsibilities as a building consent authority reasonably well. Its internal quality assurance procedures are sound, with systems and technical audits carried out routinely. It has a good standard of internal reporting of workflows and how well it meets targets...

Inquiry into the Government’s decision to negotiate with SkyCity Entertainment Group Limited for an international convention centre

February 2013: We have seen no evidence to suggest that the final decision to negotiate with SkyCity was influenced by any inappropriate considerations. However, we found a range of deficiencies in the advice that the Ministry provided and the steps that officials and Ministers took leading up to that decision. The quality of support that was provided fell short of what we would have expected from the lead government agency on commercial and procurement matters...

Auckland Council: Transition and emerging challenges

December 2012: This report sets out our observations from interviews with more than 50 people who were involved in designing and implementing the Auckland local government reforms and are involved in the governance and management of the Auckland Council. It also draws on our own audit work with the Council.

Planning to meet the forecast demand for drinking water in Auckland

August 2011: A letter from the Auditor-General to the Chief Executives of Auckland Council and Watercare Services Limited on governance issues and a report on our initial findings and recommendations for Watercare to consider when developing its long-term plans for asset management and for funding arrangements...

Final audits of Auckland's dissolved councils, and managing leaky home liabilities

June 2011: This report summarises our auditing of the financial and service performance statements in the final annual reports of the eight dissolved Auckland local authorities and 19 terminated council-controlled organisations. The report also looks at the effects on local authorities of leaky home liabilities - effects greatest in cities, especially Auckland...

Auckland City Council: Management of footpaths contracts

February 2010: We have concluded that the Council’s processes and procedures for managing footpaths work – while still evolving – are reasonable and have been applied adequately. We are satisfied that the Council has protected the interests of ratepayers throughout its management of footpaths contracts...

Auckland City Council: Britomart Project

January 1999: The Britomart project has been, and continues to be, controversial - the nature, scale, cost and risks associated with the development are all the subject of considerable debate. In September 1997, the Audit Office and the Council agreed that the Audit Office would conduct a review of the project...

Papakura District Council: Water and wastewater franchise

April 1998: Franchise agreements can be a viable option for the delivery of local authority services. However, there are inherent risks. Our audit has identified a number of these risks and we hope that other authorities will benefit from a greater awareness of the processes which need to be followed...